Before placing an order, many parents and teachers have similar questions.
This page answers them clearly so you can plan your event without confusion.
General Questions
1. Do you provide Folk Dance Dress on rent and sale?
Yes. Both rent and sale options are available depending on product listing and stock.
2. How do I choose between rent and sale?
Rent is suitable for one-time school events.
Sale is better for repeated use or dance academy students.
3. Are the dresses ready stock?
Most products are ready stock, but availability depends on current inventory.
We recommend confirming for bulk orders.
4. Can I see real product images?
Yes. Product images are shown on the website. Slight color variation may occur due to screen differences.
5. Do you provide accessories with costumes?
Accessories depend on the product listing. Please read product description carefully.
6. Can I visit physically?
For physical visit inquiries, please contact support first.
Size & Fit Questions
7. How do I choose correct size?
Check:
- Height
- Chest measurement
- Waist measurement
Compare with size chart before ordering.
8. What if size does not fit?
You may request return within 7 days as per Return Policy conditions.
Exchange is subject to stock availability.
9. Are costumes adjustable?
Some costumes may have minor adjustment flexibility, but not all designs.
10. Should I order bigger size for safety?
We recommend selecting size based on measurement, not assumption.
11. Can I share measurement list for school group?
Yes. For bulk orders, share complete measurement list before confirmation.
12. Is trial available before purchase?
Trial availability depends on stock and location. Please confirm with support.
Shipping & Delivery Questions
13. How long does dispatch take?
Dispatch usually happens within 24–48 hours after stock confirmation.
14. Is delivery guaranteed before performance?
Delivery depends on courier service and external conditions.
We recommend placing order early.
15. Will I receive tracking details?
Yes. Tracking details are shared after dispatch.
16. What if delivery is delayed?
Courier delays are situation dependent. You may contact support for updates.
17. Do you ship across India?
Shipping coverage depends on courier service availability.
18. Can I request urgent delivery?
Urgent handling depends on stock and internal capacity. Please contact before ordering.
Return & Refund Questions
19. What is the return window?
Return request must be made within 7 days of delivery.
20. Can I return used costume?
No. Used or performance-worn costumes are not eligible for return.
21. Who pays return shipping cost?
Return shipping cost may be customer responsibility unless there is verified product issue.
22. How long does refund take?
Refund processing time depends on payment method and inspection process.
23. Can I cancel after dispatch?
No. Cancellation is allowed only before dispatch.
24. Are rental costumes refundable?
Rental refund depends on condition and timing. Damage or late return may attract charges.
Bulk Order Questions
25. What qualifies as bulk order?
Usually school or group orders requiring multiple pieces.
26. How early should I place bulk order?
At least 7–10 days before performance is recommended.
27. Can I modify quantity after confirmation?
Modification depends on order stage and stock allocation.
28. Do you provide school coordination support?
Yes. Structured bulk coordination process is available.
29. What if few pieces are damaged during event?
Damage charges may apply as per rental terms.
30. Is bulk discount available?
Bulk pricing depends on quantity and availability.
Payment & Safety Questions
31. Is online payment secure?
Payments are processed via secure third-party gateways.
32. Do you store card details?
No. We do not store full card information.
33. Can I request invoice?
Yes. Invoice is shared after order confirmation.
34. Are there hidden charges?
No hidden charges beyond what is displayed at checkout.
35. What if wrong address is entered?
Incorrect address may cause delay or re-shipping charges.
36. How can I contact support?
WhatsApp Support (11 AM – 6 PM): 919354079741
Email: folkdancedress.in@gmail.com